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Our Cloud based Call Center Solutions include:

  • ​Hosted PBX 

  • True multi-tenant architecture, sharing of resources over all tenants in the platform providing economies of scale and optimizing utilization of resources

  • Operational efficiencies in single platform to supply and manage services to all tenants, with self-administration capabilities for individual tenants

  • Distributed resilient architecture providing global scalability and high reliability to meet requirements for multi-node deployments

  • Open interfaces and customization options on system wide or per tenant basis to provide tight integration options to allow for individual needs of different tenants

  • Choice of agent deployment options with soft clients, IP phones or using traditional phones

  • Flexibile and intelligent routing and handling of calls, ranging from simple skills based routing to complex interactive routing algorithms for larger tenants

  • Integrated self-service IVR capabilities

  • Integrated voice recording

  • Strong predictive and preview dialer options for outbound campaigns

  • Powerful real time monitoring and analytic reporting tools

  • ​Smart SIP Trunks

  • ​Mobility solution (with apps for Android and iOS)

  • ​Web Conferencing and Meetings

  • ​Auto Provision all SIP Phones including Polycom, Yealink, Grandstream

  • ​App Integrations (Salesforce, WordPress plus more)

  • ​Web Fax Solution

  • ​True Unified Communications as a Service (UCaaS)

  • ​99.99 Uptime SLA with Geo-Redundancy

  • ​QoS Monitoring and Alarms

  • ​Billing Solution Includes Taxation and Regulatory Compliance

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