Our Cloud based Call Center Solutions include:
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Hosted PBX
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True multi-tenant architecture, sharing of resources over all tenants in the platform providing economies of scale and optimizing utilization of resources
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Operational efficiencies in single platform to supply and manage services to all tenants, with self-administration capabilities for individual tenants
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Distributed resilient architecture providing global scalability and high reliability to meet requirements for multi-node deployments
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Open interfaces and customization options on system wide or per tenant basis to provide tight integration options to allow for individual needs of different tenants
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Choice of agent deployment options with soft clients, IP phones or using traditional phones
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Flexibile and intelligent routing and handling of calls, ranging from simple skills based routing to complex interactive routing algorithms for larger tenants
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Integrated self-service IVR capabilities
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Integrated voice recording
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Strong predictive and preview dialer options for outbound campaigns
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Powerful real time monitoring and analytic reporting tools
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Smart SIP Trunks
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Mobility solution (with apps for Android and iOS)
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Web Conferencing and Meetings
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Auto Provision all SIP Phones including Polycom, Yealink, Grandstream
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App Integrations (Salesforce, WordPress plus more)
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Web Fax Solution
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True Unified Communications as a Service (UCaaS)
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99.99 Uptime SLA with Geo-Redundancy
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QoS Monitoring and Alarms
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Billing Solution Includes Taxation and Regulatory Compliance